FAQ

If you are not at home, our delivery partner will call you and request you to reschedule your delivery. Simply call our Customer Support team on 800-MYCP (800-6927), and we’ll schedule another delivery date and time that suits you better.

Our Customer Support team is here to answer your questions between 7:00 AM and 12:00 PM, 7 days a week. Call us on 800-MYCP (800-6927).

Your delivery schedule will depend on the product and the time that you placed your order. Go to the Orders section under My Account or click on the order number in your Order Confirmation email to check on the status of your delivery.

Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

Yes, you can return your order at the time of delivery.

If you want to return part of such an order, call Customer Service or return the product to our store. Please note, you will only be able to place an online return request if you're returning the entire order. Here's how your refund works: Once we receive all the products we will issue the refund to your credit card, bank account, PayPal or Tabby account as the case may be. If you paid by cash, here's how your refund works: - If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to your Shukran Pay wallet or a Credit Voucher (in case your Shukran Pay wallet is not activated or you're a guest user). - If you return to store, you can request for a cash refund, a Credit Voucher or a refund to your Shukran Pay wallet. - If you place an online return request, you’ll receive a refund to your Shukran Pay wallet or a Credit Voucher (in case your Shukran Pay wallet is not activated or you're a guest user).

No, but you can pick up your order from our delivery partner’s office if you wish. Simply ask them to hold your order at their office when they contact you before delivery.